No Returns or Refunds: Our custom shades and accessories are unable to be returned. Please understand that when we produce our products to specific measurements, we cannot re-use that product. However, we offer FREE color swatch samples (up to 5) of all our fabrics so you can have confidence that what you order is what you will receive. Also, we have a generous policy in the case of mis-measurements. Leviosa Shades is dedicated to quality products and we will replace any defective product.
Mis-measurments: If you find your measurements are slightly off and your shade is not fitting properly, please contact us for help. If your shade is too long, we will cut the shade and valance down to size for $25 (customer pays shipping costs). If the shade is too short, we will remake the product in the right size and give you a discount on the replacement after you send the mis-measured product back to us. The discount depends on your fabric type and measurements, but is nearly always less than half the cost of new, similar shade. In the rare case we mis-cut any shade or accessory that does not match what you ordered (within 1/8"), we will promptly remake that part to match what you ordered at our cost. In no case will we be responsible for your measurements or installation costs, unless agreed prior to ordering. We are committed to 100% customer satisfaction and are available to help you when you need it.
Visual Quality Defects - 14 day inspection: If you find defects or damage when first visually inspecting your product, please contact us within 14 days of receipt for help. We will repair or remake (at our discretion) any defect or damage for Free during that time. Please understand shipping carriers do not allow shipping claims after 14 days, so if we are not aware of damage, our ability to help is limited. After 14 days, we we will repair or remake the product for a fair price, well below the cost of a new shade, after you send the damaged or defective product back to us.
Warranty: We warrant our product for 5 years - nobody has a longer warranty in this industry. If the product does not perform to our quality standards within 5 years for the original owner, absent abuse, misuse, or faulty installation, we will repair or replace the system or defective parts after you return them, at our discretion. While we do not recommend installing motorized shades on moving objects (example: on doors, inside cars/boats), many customers choose to do so. We do not warrant our products in these cases, as well as for installations in non-residential locations (example: commercial facilities), or outdoors (or other non-temperature controlled, non-100% dry environments, non-air movement protected environments, especially wind). Our warranty covers the product purchased by the original purchaser (same person and address), and does not cover services or costs related to installation or removal of the product, or incidental damages or costs, or shipping and return shipping fees.
Fair effort and opportunity to resolve issues: While the vast majority of orders do not have issues, some inadvertently do, mostly related to shipping delays or damage, but occasionally related to a missing part or a part that does not function properly. Since Leviosa Motor Shades provides a product Warranty, customers must agree to notify Leviosa Motor shades in a timely fashion, and give Leviosa Motor Shades a fair opportunity (2 weeks) to resolve issues before filing any claims. These resolution steps from Leviosa Motor Shades include providing technical support over email/phone and/or promptly (within 1 week) sending any missing/defective parts. Customers who file claims agree to obtain a return authorization from Leviosa Shades, and ship any defective shades and parts back to Leviosa Motor shades at customer's expense.
Force Majeure: Certain conditions (such as acts of God, war, labor strikes, terrorism, fire, floods, plagues, severe weather, government regulations) can hinder order processing and result in unintended delays. We will notify customers of exceptional delays (more than 3 weeks past expected processing times). Leviosa reserves the right to cancel orders and refund monies paid, at its sole discretion.
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