Refund policy

No Returns or Refunds: Our custom shades are unable to be returned. Please understand that when we cut our products to specific measurements, we cannot re-use that product. However, we offer FREE color swatch samples (up to 5) of all our fabrics so you can have confidence that what you order is what you will receive. Also, we have a generous policy in the case of mis-measurements. Leviosa Shades is dedicated to quality products and we will replace any defective product.

Mis-measurments by users: If you find your measurements are slightly off and your shade is not fitting properly, please contact us for help. Your shade may qualify for a free-resize if the shade is too long, or a discount on new shades if too short. Please contact us. If the shade is unable to qualify for the free-resize we will remake the product in the right size and give you a discount on the replacement after you send the mis-measured product back to us. Any cost incurred for alterations due to customer's mistakes, including shipping, will be the responsibility of the customer. We are committed to 100% customer satisfaction and are available to help you when you need it.

Warranty: We warrant our product for 5 years - nobody has a longer warranty in this industry. If the product does not perform to our quality standards within 5 years, absent abuse, misuse, or faulty installation, we will repair or replace the system or defective parts after you return them, at our discretion. While we do not recommend installing motorized shades on moving objects (example: on doors, inside cars/boats), many customers choose to do so. We do not warrant our products in these cases, as well as for installations in non-residential locations (example: commercial facilities), or outdoors (or other non-temperature controlled, non-100% dry environments). Our warranty only covers the product ordered, and does not cover services or costs related to installation or removal of the product, or incidental damages or costs, or shipping and return shipping fees.